Returns & Cancellations
Aakruti - 100% Buyer Satisfaction
Aakrutilife.com has a friendly return and refund policy to ensure your online purchase is free of stress. We offer "100% Buyer Protection” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Aakruti’s Return Policy?
Our "100% Buyer Protection Program" allows for easy returns and refunds for:
1. Products which you received in "Damaged/Defective/Broken" condition.
2. Products not as per description/photo on the website although there could be variations since all products are handmade.
3. Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels. Return Request / Disputes registered after 7 days of delivery may not be entertained by aakruti. Consumable products like food and beverages, bath and beauty products cannot be returned. Custom-made products cannot be returned. Aakruti also does not entertain partial refunds in case of disputes.
How to raise a Return Request / Dispute for an order?
If you face any difficulties while raising the Return Request / Dispute, simply reach us via phone at 044-42174825 , mobile :9840034825 or email us at firstname.lastname@example.org, our customer experience team will help you to resolve your queries and complaints in the best possible ways.
Who pays for the delivery charges for returning products?
The delivery return charges will be borne by Aakruti or the buyer on a case to case basis,. This wil be intimated to you during the course of your return transaction. Please pack well when you are returning the product so that it reaches its origin in good condition.
By when my Return Requested product gets picked up?
With respect to the availability of Reverse Pickup facility your respective product will be picked up by our authorised courier partner within 7 to 10 working days.
When will I get my refund?
Upon successful submission of the return request and pick up of your product by our logistics partner, we will process the refund within 5-7 business days.
Exchange Only Option for All Products
Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Aakruti Credits which you may use to buy another product suitable for you from our vast collection.
How are items packed?
All items are carefully packed to avoid any form of damage.
What is the estimated delivery time?
The estimated time of delivery is within usually 5-7 working days but in all cases the delivery expetecd time is mentioned during your placing of the order.
How will the delivery be done?
We try to process all deliveries through reputed courier companies like Blue Dart, India Post, FedEx etc., depending on value, distance, weight and accessibility of Pin code. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
Do you deliver internationally?
International deliveries will be dealt with specific attention keeping in mind, restrictions of travel of consignment, partner availability in the country etc.
How can I track the delivery of my order?
All Aakruti items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order.
Who bears the Octroi for certain locations in India?
Nagpur , Sangli , Dombivli , Nasik , Mumbai , Pimpri & Chinchwad , Kothrud (Pune), Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. Aakrutilife.com is not responsible for any octroi payments.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.
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